If you have any problems, questions, or would rather book by telephone, please call 314-402-8010. A customer service representative would be happy to assist.
All flight certificates are emailed within 24 hours of order receipt. If you are unable to receive and/or print the flight certificates via email, please call us and we will mail the certificates via US Postal service. When US Postal Service delivery is requested, we will ship them within 48 hours of order receipt.
Once your reservation is completed, and you have received a confirmation from us, you are confirmed for that days flight. Your check-in time is included in the email confirmation you received. If anything changes on your end, please call us. If something changes on our end, such as weather, we will call you at the contact number you have provided. It is your responsibility to ensure we have a valid contact phone number and you are available. Please arrive at the given meeting location on time. We will leave for the launch site approximately 10 minutes after the meeting time. If you are not present, it will be considered a no-show. Please see the policy below on no-shows. If the weather changes after you check-in, and it becomes unsafe to fly, we will contact you to let you know as soon as a decision is made. We will then work with you to reschedule.
Once you purchase flight certificates, we will mail the certificates and other documents via United States Postal Service. Present the flight certificates and other paperwork to whomever you intend to give the ride to and have them contact us to schedule. Since we have no clue who you give them to, we will not contact you to schedule. It is your responsibility to make sure the recipient contacts us to schedule their ride. Please have your calendar handy so we can pick a mutually agreeable time when you contact us. If we are unable to fly the first opportunity for any reason, you can contact us to reschedule at your convenience.
All of our flight certificates are fully refundable at any time prior to check-in for your first scheduled flight. All refunds will be issued to the original purchaser in the original purchase method (Credit card purchases will be refunded via the same credit card) if possible. If not, a refund will be issued via company check. No refunds will be issued to no-shows, those that show up intoxicated or anyone who has forfeited their flight certificate for any reason covered in these policies. Additionally, no refund will be granted after one (1) year of no contact either from the time of initial sale, or for one (1) year after a cancellation of a flight. This does not mean the flight is forfeited, even if you call us after not hearing from you for more than 1 year, we will still schedule the flight and honor the certificate. It is just no longer eligible for a refund. Please note though that we dispose of all records after ten (10) years. Flight certificates are considered abandoned and are discarded after ten (10) years of no contact and are then considered forfeited.
In short, just stay in touch with us so we can get your ride accomplished. We want to fly someone for every certificate sold and will work with you however possible to make it happen, but honestly, after 10 years of not hearing from you, we are going to give up.